This screencast shows how blood droplets are held together by a strong cohesive molecular force that produces surface tension in each drop and on the external force. Surface tension pulls the surface molecules of a liquid toward its interior, decreasing the surface area and causing the liquid to resist penetration.
Complex Power: The Sum of the Individual Real and Reactive Powers
The learner views a method to find the total complex power of a circuit in which the individual real and reactive powers are found and then added together. Several examples are shown, along with the power triangles.
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.