In this interactive object, learners examine standard and metric thread specifications used in engineering drawings. In a brief quiz, they identify various internal and external thread representations.
Complex Power: The Sum of the Individual Real and Reactive Powers
The learner views a method to find the total complex power of a circuit in which the individual real and reactive powers are found and then added together. Several examples are shown, along with the power triangles.
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.