Learners examine strategies for evaluating new ideas and accepting change. They consider a list of various reactions to change and a list of actions that enhance teamwork, and check those statements that apply to themselves.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

In this interactive object, learners practice their 3D visualization skills by identifying the correct isometric view of an object.

In this learning activity you'll review the four main purposes for writing documents: expressive, literary, persuasive, and reality.

Learners examine the psychological and sociological barriers that interfere with clear communication. They select examples of ad hominem fallacy, bandwagon fallacy, emotional appeals, red herrings, irrelevant appeals to authority, suggestibility and conformity, “poisoning the well’, and “shoehorning.” In an interactive exercise, learners identify ways to overcome these barriers.

In this learning object you'll practice three techniques for generating ideas.

In this learning activity you'll create a free writing document on a topic.

Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.

Test your skills at reading a ruler.

In this interactive and animated object, learners examine orthographic projection and the Glass Box Theory. Front, side, and top view development is demonstrated with pictorial views of each object to help develop 2D to 3D visualization skills.

The learner will identify techniques to use to overcome people-related barriers to critical thinking.

In this interactive object, learners review how to read a caliper. They then test their skills with eight practice questions.

Learners develop 3D visualization skills by examining front, side, and top orthographic views of objects. Using this information, students select the corresponding isometric view of each object.

In this interactive object, learners practice their 3D visualization skills by identifying the correct isometric view of an object. Front, side, and top orthographic views are shown.

In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.

The learner will explore basic human limitations that create barriers to critical thinking including selective thinking, false memories, and perceptual limitations.

The learner will identify ways to overcome barriers to critical thinking and problem-solving including false memories, personal biases and prejudices, and physical and emotional hindrances.

This activity will examine several of the barriers related to problems with communication.