Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.
Learners study the operation of the retro-reflective optical sensor, along with the guidelines that should be followed regarding the target size, reflector size, alignment, and the reflectivity of the target.
Learners study animations showing the integral function of a closed-loop control system and the difference between the two types of integral controller settings, reset rate and reset time. A short quiz completes the activity.
In this animated object, learners examine the design of a ladder circuit that provides manual control to a water pumping system. Students also study modifications to the circuit as the complexity of the system increases.
In this animated and interactive object, learners study how a DC circuit, consisting of a diac, a capacitor, and two resistors, causes a light-emitting diode to turn on and off. A brief quiz completes the activity.