In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.
In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.
In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.
In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.
Learners review descriptions of 10 personality disorders and then test their knowledge in an interactive softball game.
Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.
In this interactive exercise, learners label the components of a workstation, a Windows desktop, and an application window.
In this animated object, learners examine how to use a programmable logic controller as an alternative to hardwiring a ladder logic circuit.
The learner will understand the importance of following instructions.
Learners read about nonverbal communication. In a drag-and-drop exercise, they evaluate photos of people interacting and determine if the behaviors shown interfere with communication or enhance it.
The learner will identify ways to overcome barriers to critical thinking and problem-solving including false memories, personal biases and prejudices, and physical and emotional hindrances.
The learner will understand how to measure a problem over time by using a common run chart to visualize the gap between past performance and future goals.
The learner will explore the challenges commonly faced with remaining motivated and identify the obstacles that cause a loss of motivation.
Observe disorganization in an office setting and choose solutions to the problems as if playing the board game "Clue."
The learner will...identify the qualities of a person with integrity and the importance of integrity within a work team.
Test your skills at reading a ruler.
The learner will understand how to use a cause and effect diagram to find the root cause of a problem.
You will learn how to us a flow chart to describe the process actions and decisions to find a solution.
The learner will identify the three general types of ethics.
The learner will explore basic human limitations that create barriers to critical thinking including selective thinking, false memories, and perceptual limitations.