In a series of three interactive exercises, learners explore the relationship between process cycle time and defect detection, and between process cyle time and smaller batch sizes. The techniques of lean/JIT are applied to achieve the continuous improvement (kaizen) goal of reducing inventory by pursuing one-piece flow.
Learners examine graphs and read that the heat of fusion is the heat energy absorbed by one mole of solid as it is converted to liquid, while the heat of vaporization is the heat energy absorbed by one mole of liquid as it is converted to gas.
Learners examine a 555 integrated circuit, which functions as a one-shot monostable multivibrator, and then test their knowledge. Immediate feedback is provided. Animations are used to show the sequential operations.
In this interactive and animated object, students distribute the valence electrons in simple covalent molecules with one central atom. Six rules are followed to show the bonding and nonbonding electrons in Lewis dot structures. The process is well illustrated with eight worked examples and two interactive practice problems.
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.