In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.
In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.
Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.
In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.
The learner will identify common barriers to effective listening.
Learn about the seven common barriers of listening and evaluate a conversation using the barriers.
In this learning activity you'll review the four techniques of good listening.
Learners examine the seven most common barriers to effective listening and consider suggestions for how to overcome these barriers. This interactive object contains audio.
Learners will examine the four steps to listen actively to improve relationships.
In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.
In this interactive exercise, learners label the components of a workstation, a Windows desktop, and an application window.
Learners develop 3D visualization skills by examining front, side, and top orthographic views of objects. Using this information, students select the corresponding isometric view of each object.
In this interactive object, learners practice their 3D visualization skills by identifying the correct isometric view of an object.
In this learning activity you'll explore what time management is, some general techniques for improving your time management skills, and the Pomodoro Method.
Explore what time management is, how to use a time matrix, and how to put it all together and use our new time management skills to accomplish more during your days.
In this interactive object, learners review how to read a caliper. They then test their skills with eight practice questions.
In this interactive object, learners practice their 3D visualization skills by identifying the correct isometric view of an object. Front, side, and top orthographic views are shown.
The learner will gain an understanding of the inner workings of the cycloidal gear drive while watching a video and listening to an explanation of its features.
Test your skills at reading a ruler.
In this interactive and animated object, learners examine orthographic projection and the Glass Box Theory. Front, side, and top view development is demonstrated with pictorial views of each object to help develop 2D to 3D visualization skills.