In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.
Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.
In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.
In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.
The learner examines what it means to listen respectively and how to become a better listener.
The learner will identify barriers to critical thinking related to internal and external factors after viewing scenarios.
Learners will examine how to use the SMART principle to make sure a goal is simple, measurable, realistic, timely, and holds people accountable.
The learner will assess his or her time management strategies and study habits.
The learner will understand how to measure a problem over time by using a common run chart to visualize the gap between past performance and future goals.
The learner will explore the techniques used to identify cause-and-effect relationships of a particular problem.
The learner will understand how to use a cause and effect diagram to find the root cause of a problem.
The learner identifies ways to eliminate or minimize wastes found in business processes. A quiz completes the activity.
Learners test their knowledge of demographics in the United States and in the world. Immediate feedback is provided.
The learner will identify the steps for preparing and facilitating a team meeting.
Learners identify negative roles, match statements characteristic of each role, and relate how they have handled negative teams.
Learners examine the seven most common barriers to effective listening and consider suggestions for how to overcome these barriers. This interactive object contains audio.
In this interactive object, learners identify the feelings and values that motivate them and others to take responsibility for improving ethics in the workplace.
The learner will study an effective workplace email being written while a narrator explains the step-by-step process. The learner will distinguish the difference between poorly written and effectively written emails.
Observe disorganization in an office setting and choose solutions to the problems as if playing the board game "Clue."
This interactive study guide will help students to identify recommended processes for enforcing rules on a work team.