In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.
Learners read about nonverbal communication. In a drag-and-drop exercise, they evaluate photos of people interacting and determine if the behaviors shown interfere with communication or enhance it.
In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.
This activity will examine several of the barriers related to problems with communication.
In this activity, students practice recognizing the different types of noise in the communication process.
In this learning activity you'll view a graphical layout of the transactional communication model.
The learner will identify the three steps in the writing process and the elements in each step.
In this study guide, we will review the general rules for using prepositions.
Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.
In this activity, you will practice choosing assertive responses to conflict.
The learner will recognize common gestures and identify the meanings associated with those gestures.
In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.
The learner will identify active and passive voice and distinguish between the two.
In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.
In this learning activity you'll discover different communication styles from around the world.
The learner will distinguish effective from ineffective approaches to writing instructions.
Learn the definition of perception, its process and how it affects communication
Learners will examine the four steps to listen actively to improve relationships.
The learner will identify barriers to critical thinking related to internal and external factors after viewing scenarios.
In this learning activity, the user will understand how believing in and using common stereotypes can get in the way of working together.