Learners read about nonverbal communication. In a drag-and-drop exercise, they evaluate photos of people interacting and determine if the behaviors shown interfere with communication or enhance it.
Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.
Overcoming Barriers to Critical Thinking: Being Human
The learner will identify ways to overcome barriers to critical thinking and problem-solving including false memories, personal biases and prejudices, and physical and emotional hindrances.