Learners will write effective business messages that incorporate a second-person point of view and focus on the benefit to the reader. This approach is often used to create positive messages, neutral messages, and inquiry messages in business settings.
The learner will study an effective workplace email being written while a narrator explains the step-by-step process. The learner will distinguish the difference between poorly written and effectively written emails.
In this screencast, students demonstrate an understanding of summary writing by reading step-by-step instructions and then summarizing short paragraphs. Examples of summaries that are poorly written, as well as those that are written well, are included.