In this interactive lesson, learners read the rules for filing business records and then test their knowledge in a series of exercises. Immediate feedback is provided.

Learners consider a variety of business etiquette situations and determine if the response given is appropriate or inappropriate.

Students read about the use of business cards in various countries and the customs that Americans should follow when presenting a card in those parts of the world.

In this learning activity you'll plot GDP data on a graph and determine a phase of the business cycle.

Learners will write effective business messages that incorporate a second-person point of view and focus on the benefit to the reader. This approach is often used to create positive messages, neutral messages, and inquiry messages in business settings.

Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.

In this learning activity you'll be introduced to the communication model and how it impacts your work as an IT professional.

Learners examine a bank statement and a reconciliation form and study how to balance a checking account.

In this activity, you will learn various behaviors that do or do not relate to professional behaviors in the health care setting.

In this learning activity you'll practice your customer service skills in a number of IT real world job scenarios.

Students read about the different kinds of economic interest groups including business and trade associations, labor unions, agricultural organizations, and professional associations.

The learner will study an effective workplace email being written while a narrator explains the step-by-step process. The learner will distinguish the difference between poorly written and effectively written emails.

In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.

In this learning activity you'll explore four ways to engage your customers and improve your customer service skills.

In this activity, you will review proper apparel for working in a doctor's office.

Learners test their spelling ability by identifying misspelled words from lists of words commonly used in business.

You'll understand how to use a run chart to describe a manufacturing problem.

Learn about the seven common barriers of listening and evaluate a conversation using the barriers.

Learners examine the types and sources of credit that are available for operators of a farm or other agricultural business.

The learner will understand how to use brainstorming and a decision matrix to find the best solution to a problem.