Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.
In this animated object, students observe how ATP energy is used to move substances across the cell membrane from an area of lower concentration to an area of higher concentration and when something too large needs to get in or out of a cell.