Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.
Learners study the operation of the retro-reflective optical sensor, along with the guidelines that should be followed regarding the target size, reflector size, alignment, and the reflectivity of the target.