In this screencast, learners read about the components of a hotel housekeeping staffing guide. They also review calculating labor requirements and costs.
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.
Learners study the operation of the retro-reflective optical sensor, along with the guidelines that should be followed regarding the target size, reflector size, alignment, and the reflectivity of the target.
Learners study the interaction between the conductors of the stator and the armature inside a DC motor, which causes the shaft to rotate. A short quiz completes the activity.
In this animated activity, learners study how the magnetic field of an armature can distort the DC motor's main magnetic field. A brief quiz completes the object.
In this animated object, learners study the rotation of the magnetic stator field of an AC motor and how it interacts with the armature to cause rotation. A short quiz completes the activity.