Compare the behaviors and situations that interfere with effective communication in the workplace with those that enhance listening skills and career performance.

The student watches a car move through a city and writes directions based on the car's route.

The learner will understand the importance of following instructions.

In this learning activity you'll write a technical description of a staple remover.

Students listen to three telephone messages and enter their evaluation of each one. They then read a list of guidelines for leaving effective messages.

Learners listen to an office conversation. They then review tips on how to improve the feedback they give others and practice writing a response based on the conversation they heard.

Learners read about nonverbal communication. In a drag-and-drop exercise, they evaluate photos of people interacting and determine if the behaviors shown interfere with communication or enhance it.

Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.

Learners evaluate how well others describe their points of view in a workplace problem-solving situation. They then apply techniques for explaining their points of view as well as for gaining understanding of others' perspectives. This learning object contains audio.

Handling physical barriers when using mobile phones and radios

Remembering Erikson's Eight Stages of Psychosocial Development

Empowerment Technology : Chapter 1 - 4