Four Types of Communication in Conflict
In this activity, you will practice choosing assertive responses to conflict.
This activity is cognitive. Learners will actively listen to a story activated by the computer. Then learners will take a quiz on their comprehension. Lastly, learners will compare their chosen answers against the answer key to determine how well they really did "actively" listen. (Credit given to Tom E. Wirkus, University Of Wisconsin-LaCrosse for this activity.)
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Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.