In this learning activity you'll review the selection stage in the perception process and apply the information to complete an activity.

Learners rank the most efficient ways in which workers retain information and create their own plan for improvement.

Learners write directions to gain experience asking questions from the point of view of the person who must follow the directions.

In this activity, you will practice choosing assertive responses to conflict.

Learners evaluate how well others describe their points of view in a workplace problem-solving situation. They then apply techniques for explaining their points of view as well as for gaining understanding of others' perspectives. This learning object contains audio.

Learners listen to a workplace conversation and are tested on their retention of information. This activity has audio content.

In this learning activity you'll practice paraphrasing brief, non-fiction passages.

In this screencast, you'll review paraphrasing brief, non-fiction passages.