The learner will identify common barriers to effective listening.

This activity is cognitive. Learners will actively listen to a story activated by the computer. Then learners will take a quiz on their comprehension. Lastly, learners will compare their chosen answers against the answer key to determine how well they really did "actively" listen. (Credit given to Tom E. Wirkus, University Of Wisconsin-LaCrosse for this activity.)

Learners reflect on their own attitudes toward change and list them in the order they might experience them. In a separate exercise, they prioritize the actions a group might take when faced with change in the workplace.

Learners test their knowledge of demographics in the United States and in the world. Immediate feedback is provided.