Customer Service Skills for IT Professionals - Soft Skills
In this learning activity you'll be introduced to soft skills, or people skills, needed by all IT professionals.
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Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.