Problem Solving - Finding the Root Cause
By Mitch Vesaas
The learner will understand how to use a cause and effect diagram to find the root cause of a problem.
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Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.