Problem Solving - Describing the Problem
By Mitch Vesaas
The learner will understand how to measure a problem over time by using a common run chart to visualize the gap between past performance and future goals.
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Learners examine how language can interfere with clear communication. They select examples of ambiguity, assuring expressions, doublespeak euphemisms, jargon, emotive content, false implications, meaningless comparisons, and vagueness. In an interactive exercise, learners identify ways to overcome these barriers.