The Criminal Law Process
By Jody Cooper
Learners follow a timeline of the criminal law process, clicking on the steps to read descriptions of them. A quiz completes the activity.
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.
You may also like
College instructors and staff read about their responsibilities to prevent sexual harassment on campus. This learning activity covers protected class status and the federal law. It also identifies the four levels of sexual harassment and the three types of sexual harassment: quid pro quo, hostile environment, and third party.