In this screencast, learners read an explanation of the file rules and indexing that have been developed by the Association of Records Managers and Administrators.

In this screencast, students read about the key differences between management and leadership activities. They will review typical supervisory activities as either management or leadership.

Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.

In this screencast you'll identify and write assertive "I" statements that focus on BCF (behavior, consequences, and feelings).

Explore the Microsoft Office Suite, which is so much more than just email.

In a series of three interactive exercises, learners explore the relationship between process cycle time and defect detection, and between process cyle time and smaller batch sizes. The techniques of lean/JIT are applied to achieve the continuous improvement (kaizen) goal of reducing inventory by pursuing one-piece flow.

In this activity, you'll identify what constitutes harassment and discrimination of a protected class member.

The learner will study an effective workplace email being written while a narrator explains the step-by-step process. The learner will distinguish the difference between poorly written and effectively written emails.

Explore what time management is, how to use a time matrix, and how to put it all together and use our new time management skills to accomplish more during your days.

The learner will understand how to use brainstorming and a decision matrix to find the best solution to a problem.

In this learning activity, you'll identify the three types of sexual harassment.

The learner will examine strategies for evaluating new ideas and accepting change that will enhance teamwork.

You'll understand how to use a run chart to describe a manufacturing problem.

The learner will identify barriers to critical thinking related to internal and external factors after viewing scenarios.

The learner will understand the meaning of terms and acronyms commonly used in a lean production system.

Learners will examine how to use the SMART principle to make sure a goal is simple, measurable, realistic, timely, and holds people accountable.

The learner will identify ways to overcome barriers to critical thinking and problem-solving including false memories, personal biases and prejudices, and physical and emotional hindrances.

The learner will explore the challenges commonly faced with remaining motivated and identify the obstacles that cause a loss of motivation.

Learners will identify their learning style and consider ways to help them retain information in school and on the job.

Learners will determine if they are satisfied with their attitudes and then rank tips for regaining a positive disposition in the workplace.

The learner will become familiar with eight principles of collaborative leadership to build a team where members find satisfaction and reward in their job.

The learner will explore the techniques used to identify cause-and-effect relationships of a particular problem.

The learner will explore basic human limitations that create barriers to critical thinking including selective thinking, false memories, and perceptual limitations.

Learners will examine the four steps to listen actively to improve relationships.

Learners will write effective business messages that incorporate a second-person point of view and focus on the benefit to the reader. This approach is often used to create positive messages, neutral messages, and inquiry messages in business settings.