Writing Effective Goals for Employee Motivation
By Ann Heidkamp
In this learning activity you'll review how to write effective goal statements.
Writing Effective Business Emails
By VickyWeiland, Rosie Bunnow
The learner will study an effective workplace email being written while a narrator explains the step-by-step process. The learner will distinguish the difference between poorly written and effectively written emails.
What is Sigma? Why Six?
By Lee Binz
Learners read about Six Sigma philosophy and methods. The need for high quality levels for today's customers is stressed.
Waste in the Office
By Kaye Krueger
Learners view examples of waste in an office environment and are asked to consider what they can do to eliminate or reduce waste in their own workplace.
Value Streams
By Kaye Krueger, Keith Lodahl
Learners read how to identify a manufacturer's value streams - the first step to value stream mapping.
Value Stream Mapping: Drawing a Current-State Map
Learners follow step-by-step instructions for creating a current-state map to identify how materials and information flow.
Using Check Sheets
By Mary Lee Rudnick-Kaun
Learners read definitions of discrete, continuous, attribute and variable data and view examples of checklist, location and item check sheets.
Use Your Learning Style to Boost Your Productivity
By Therese Nemec
Learners will identify their learning style and consider ways to help them retain information in school and on the job.
Time Management Matrix
By Jenner Reinke
Explore what time management is, how to use a time matrix, and how to put it all together and use our new time management skills to accomplish more during your days.
Thinking Outside the Box
By Barbara Liang
Learners examine strategies for evaluating new ideas and accepting change. They consider a list of various reactions to change and a list of actions that enhance teamwork, and check those statements that apply to themselves.
The You View
By Jennifer McIntosh, Barbara Laedtke
Learners will write effective business messages that incorporate a second-person point of view and focus on the benefit to the reader. This approach is often used to create positive messages, neutral messages, and inquiry messages in business settings.
The SMART Principle
By VickyWeiland
Learners will examine how to use the SMART principle to make sure a goal is simple, measurable, realistic, timely, and holds people accountable.
The Red Tag System Used in the 5S Process
Learners read about a process for sorting items in the workplace. "Sort" is the first of the five steps in 5S.
The Professional's Guide to Telephone Etiquette
By Dar DeBruin-Hein
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.
The Plan-Do-Check-Act Cycle
By James Bork
Students read how the Plan-Do-Check-Act Cycle is used in problem-solving and process improvement. In an interactive exercise, students organize process improvement steps following this model.
The Five Whys
By Janet Braun
The learner will explore the techniques used to identify cause-and-effect relationships of a particular problem.
The Criminal Law Process
By Jody Cooper
Learners follow a timeline of the criminal law process, clicking on the steps to read descriptions of them. A quiz completes the activity.
The Case for Process Improvement: A Financial Example
Students read how profits can be doubled with the elimination of only a fraction of the "waste" in a company's operation.
Test Your Business Etiquette
By Patricia Pollock
Learners consider a variety of business etiquette situations and determine if the response given is appropriate or inappropriate.
Teamwork Outside the Box
By Andrea Krabbe
The learner will examine strategies for evaluating new ideas and accepting change that will enhance teamwork.
Task Roles in Effective Teams
The learner will identify individual roles that help teams accomplish goals.
Six Sigma Training and Certification
Learners read descriptions of the following training and certification levels for organizations using a lean approach to quality: "green belt," "black belt," "master black belt," and "champion."
Six Sigma Process Performance Analysis
Students examine examples for calculation yield, throughput yield, rolled throughput yield, and payback, each of which is used to analyze process performance in a Six Sigma project.
Six Sigma Levels and the Cost of Quality
Learners read how low defect levels can cut production costs. Six Sigma success means reduced inspection expenses, less rework, and fewer customer complaints.
Six Sigma - DMAIC Steps
In this interactive object, learners examine the five problem-solving steps of Define, Measure, Analyze, Improve, and Control. Some of the most common measures and tools are listed for each step.