In this learning activity you'll review how to write effective goal statements.

The learner will study an effective workplace email being written while a narrator explains the step-by-step process. The learner will distinguish the difference between poorly written and effectively written emails.

Learners read about Six Sigma philosophy and methods. The need for high quality levels for today's customers is stressed.

Learners view examples of waste in an office environment and are asked to consider what they can do to eliminate or reduce waste in their own workplace.

Learners read how to identify a manufacturer's value streams - the first step to value stream mapping.

Learners follow step-by-step instructions for creating a current-state map to identify how materials and information flow.

Learners read definitions of discrete, continuous, attribute and variable data and view examples of checklist, location and item check sheets.

Learners will identify their learning style and consider ways to help them retain information in school and on the job.

Explore what time management is, how to use a time matrix, and how to put it all together and use our new time management skills to accomplish more during your days.

Learners examine strategies for evaluating new ideas and accepting change. They consider a list of various reactions to change and a list of actions that enhance teamwork, and check those statements that apply to themselves.

Learners will write effective business messages that incorporate a second-person point of view and focus on the benefit to the reader. This approach is often used to create positive messages, neutral messages, and inquiry messages in business settings.

Learners will examine how to use the SMART principle to make sure a goal is simple, measurable, realistic, timely, and holds people accountable.

Learners read about a process for sorting items in the workplace. "Sort" is the first of the five steps in 5S.

Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.

Students read how the Plan-Do-Check-Act Cycle is used in problem-solving and process improvement. In an interactive exercise, students organize process improvement steps following this model.

The learner will explore the techniques used to identify cause-and-effect relationships of a particular problem.

Learners follow a timeline of the criminal law process, clicking on the steps to read descriptions of them. A quiz completes the activity.

Students read how profits can be doubled with the elimination of only a fraction of the "waste" in a company's operation.

Learners consider a variety of business etiquette situations and determine if the response given is appropriate or inappropriate.

The learner will examine strategies for evaluating new ideas and accepting change that will enhance teamwork.

The learner will identify individual roles that help teams accomplish goals.

Learners read descriptions of the following training and certification levels for organizations using a lean approach to quality: "green belt," "black belt," "master black belt," and "champion."

Students examine examples for calculation yield, throughput yield, rolled throughput yield, and payback, each of which is used to analyze process performance in a Six Sigma project.

Learners read how low defect levels can cut production costs. Six Sigma success means reduced inspection expenses, less rework, and fewer customer complaints.

In this interactive object, learners examine the five problem-solving steps of Define, Measure, Analyze, Improve, and Control. Some of the most common measures and tools are listed for each step.