In this interactive object, learners read an overview of records management and then classify records as "vital," "important," "useful," or "nonessential" in a drag-and-drop exercise.

Learners follow step-by-step instructions for creating a current-state map to identify how materials and information flow.

Learners read about a process for sorting items in the workplace. "Sort" is the first of the five steps in 5S.

Learners consider a variety of business etiquette situations and determine if the response given is appropriate or inappropriate.

Learners use trigonometry to calculate angular input forces involving Class 2 mechanical levers.

Learners examine strategies for evaluating new ideas and accepting change. They consider a list of various reactions to change and a list of actions that enhance teamwork, and check those statements that apply to themselves.

In this learning activity you'll review how to write effective goal statements.

Students read how the Plan-Do-Check-Act Cycle is used in problem-solving and process improvement. In an interactive exercise, students organize process improvement steps following this model.

Learners read how each of the steps in 5S can be used to organize an office.

The learner will identify ways to overcome barriers to critical thinking and problem-solving including false memories, personal biases and prejudices, and physical and emotional hindrances.

Learners follow a timeline of the criminal law process, clicking on the steps to read descriptions of them. A quiz completes the activity.

Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.

In this interactive object, learners examine the five problem-solving steps of Define, Measure, Analyze, Improve, and Control. Some of the most common measures and tools are listed for each step.

In this interactive object, learners follow the litigation process from the filing of a court case through the filing of an appeal. Learners’ choices will move the case in different directions, based on the actions of the parties and the Court. A quiz completes the activity.

In this interactive lesson, learners read the rules for filing business records and then test their knowledge in a series of exercises. Immediate feedback is provided.

Students read about the components of a resume and write one for personal use.

Learners read about Six Sigma philosophy and methods. The need for high quality levels for today's customers is stressed.

Learners answer 24 multiple-choice questions regarding quality assurance. Immediate feedback is provided.

In this interactive object, learners read about the differences between push and pull manufacturing systems. A brief quiz completes the activity.

Students read about the use of business cards in various countries and the customs that Americans should follow when presenting a card in those parts of the world.

In this learning activity you'll be introduced to the cause and effect diagram.

Learners read how low defect levels can cut production costs. Six Sigma success means reduced inspection expenses, less rework, and fewer customer complaints.

The learner will study an effective workplace email being written while a narrator explains the step-by-step process. The learner will distinguish the difference between poorly written and effectively written emails.

Students read how profits can be doubled with the elimination of only a fraction of the "waste" in a company's operation.

Learners test their knowledge of jurisdiction issues by matching case scenarios to the correct court. The cases involve the following courts: Circuit, Small Claims, Probate, District, Bankruptcy, State Appellate Court, Wisconsin Supreme Court, and U.S. Supreme Courthouse.