In this learning activity you'll practice formatting a rejection letter by arranging customer service content.

The learner will understand how to use brainstorming and a decision matrix to find the best solution to a problem.

Learners access information on telephone techniques in the workplace and create customer focused responses.

Following a "cut the fat" theme, learners click on 12 drawings of pigs to read about the principles of lean manufacturing.

Learners examine the 10 steps of the accounting cycle. The cycle begins with the analysis of source documents and ends with the post-closing trial balance and interpreting the financial information.

Learners examine the accounting process of recording, classifying, summarizing, interpreting, and communicating.

Learners test their knowledge of jurisdiction issues by matching case scenarios to the correct court. The cases involve the following courts: Circuit, Small Claims, Probate, District, Bankruptcy, State Appellate Court, Wisconsin Supreme Court, and U.S. Supreme Courthouse.

Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.

In this interactive object, learners apply their knowledge of the Association of Records Managers and Administrators (ARMA) filing rules by organizing and filing records alphabetically, numerically, and by subject.

Words commonly used in academic settings

study guide game to chapter 20. intro to business

Business terms