Test Your Business Etiquette
By Patricia Pollock
Learners consider a variety of business etiquette situations and determine if the response given is appropriate or inappropriate.
Jurisdiction Challenge
By Jody Cooper
Learners test their knowledge of jurisdiction issues by matching case scenarios to the correct court. The cases involve the following courts: Circuit, Small Claims, Probate, District, Bankruptcy, State Appellate Court, Wisconsin Supreme Court, and U.S. Supreme Courthouse.
Overcoming Barriers to Critical Thinking: Being Human
By Therese Nemec
The learner will identify ways to overcome barriers to critical thinking and problem-solving including false memories, personal biases and prejudices, and physical and emotional hindrances.
A Model for Initiating Conflict Resolution (Screencast)
By Ann Heidkamp
In this screencast you'll identify and write assertive "I" statements that focus on BCF (behavior, consequences, and feelings).
Barriers to Critical Thinking: Being Human
The learner will explore basic human limitations that create barriers to critical thinking including selective thinking, false memories, and perceptual limitations.
Overcoming Barriers to Critical Thinking: People-Related Obstacles
The learner will identify techniques to use to overcome people-related barriers to critical thinking.
Litigation Flowchart
In this interactive object, learners follow the litigation process from the filing of a court case through the filing of an appeal. Learners’ choices will move the case in different directions, based on the actions of the parties and the Court. A quiz completes the activity.
Introduction to Records Management: Types of Records
By Kim Olson
In this interactive object, learners read an overview of records management and then classify records as "vital," "important," "useful," or "nonessential" in a drag-and-drop exercise.
Building a Resume
By Cathy Hopkins
Students read about the components of a resume and write one for personal use.
What is Sigma? Why Six?
By Lee Binz
Learners read about Six Sigma philosophy and methods. The need for high quality levels for today's customers is stressed.
The You View
By Jennifer McIntosh, Barbara Laedtke
Learners will write effective business messages that incorporate a second-person point of view and focus on the benefit to the reader. This approach is often used to create positive messages, neutral messages, and inquiry messages in business settings.
The Criminal Law Process
Learners follow a timeline of the criminal law process, clicking on the steps to read descriptions of them. A quiz completes the activity.
Writing Effective Goals for Employee Motivation
In this learning activity you'll review how to write effective goal statements.
Barriers to Critical Thinking: People-Related Obstacles
The learner will identify barriers to critical thinking related to internal and external factors after viewing scenarios.
Building Relationships Through Active Listening
By VickyWeiland
Learners will examine the four steps to listen actively to improve relationships.
Sexual Harassment: The Three Types
In this learning activity, you'll identify the three types of sexual harassment.
Sexual Harassment: Preventing and Addressing Sexual Harassment
In this activity, you'll identify ways to prevent and address sexual harassment.
Intro to Outlook
By Jenner Reinke
Explore the Microsoft Office Suite, which is so much more than just email.
The Professional's Guide to Telephone Etiquette
By Dar DeBruin-Hein
Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.
Quality Tools: The Cause and Effect Diagram
By Mary Lee Rudnick-Kaun
In this learning activity you'll be introduced to the cause and effect diagram.
The Five Whys
By Janet Braun
The learner will explore the techniques used to identify cause-and-effect relationships of a particular problem.
Eliminating Office Waste
By Kaye Krueger
Learners review office processes to find ways to save time.
Value Streams
By Kaye Krueger, Keith Lodahl
Learners read how to identify a manufacturer's value streams - the first step to value stream mapping.
Four Steps for Setting and Achieving Your Goals
By Mitch Vesaas
You will learn four steps for good goal setting.
Using Check Sheets
Learners read definitions of discrete, continuous, attribute and variable data and view examples of checklist, location and item check sheets.