Learners consider a variety of business etiquette situations and determine if the response given is appropriate or inappropriate.

The learner will identify ways to overcome barriers to critical thinking and problem-solving including false memories, personal biases and prejudices, and physical and emotional hindrances.

Learners test their knowledge of jurisdiction issues by matching case scenarios to the correct court. The cases involve the following courts: Circuit, Small Claims, Probate, District, Bankruptcy, State Appellate Court, Wisconsin Supreme Court, and U.S. Supreme Courthouse.

In this screencast you'll identify and write assertive "I" statements that focus on BCF (behavior, consequences, and feelings).

The learner will explore basic human limitations that create barriers to critical thinking including selective thinking, false memories, and perceptual limitations.

The learner will identify techniques to use to overcome people-related barriers to critical thinking.

In this interactive object, learners follow the litigation process from the filing of a court case through the filing of an appeal. Learners’ choices will move the case in different directions, based on the actions of the parties and the Court. A quiz completes the activity.

In this interactive object, learners read an overview of records management and then classify records as "vital," "important," "useful," or "nonessential" in a drag-and-drop exercise.

Students read about the components of a resume and write one for personal use.

Learners read about Six Sigma philosophy and methods. The need for high quality levels for today's customers is stressed.

In this learning activity you'll review how to write effective goal statements.

Learners will write effective business messages that incorporate a second-person point of view and focus on the benefit to the reader. This approach is often used to create positive messages, neutral messages, and inquiry messages in business settings.

Learners follow a timeline of the criminal law process, clicking on the steps to read descriptions of them. A quiz completes the activity.

The learner will identify barriers to critical thinking related to internal and external factors after viewing scenarios.

Learners will examine the four steps to listen actively to improve relationships.

In this learning activity, you'll identify the three types of sexual harassment.

In this activity, you'll identify ways to prevent and address sexual harassment.

Explore the Microsoft Office Suite, which is so much more than just email.

Learners listen to effective techniques to successfully interact with customers via the telephone. They also submit their own suggested replies to customers in various scenarios. Topics include general telephone etiquette, dealing with angry callers, working with confused or unsure customers, and managing voicemail. A quiz completes this customer service activity.

In this learning activity you'll be introduced to the cause and effect diagram.

The learner will explore the techniques used to identify cause-and-effect relationships of a particular problem.

Learners review office processes to find ways to save time.

Learners read how to identify a manufacturer's value streams - the first step to value stream mapping.

Learners read definitions of discrete, continuous, attribute and variable data and view examples of checklist, location and item check sheets.

You will learn four steps for good goal setting.